# Refunds **What is it:** The amount refunded to a plugin buyer following a refund request with Bubble. **Why it matters:** While Bubble says that all purchases of plugins, either as a subscription or one time payment, are final, they can from time to time provide a buyer with a refund. As apposed to Reimbursements, refunds is money lost, given the buyer had used the plugin for some length of time and received their money back. Bubble never shares a reason for the refund, but it can be helpful to consider it a proxy for a complaint. **How is it calculated:** * **Amount:** Sum of all refund transactions. * **Count:** Count of all refund transactions. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://plugin-pulse.gitbook.io/docs/financial-metrics/refunds.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.